Hotel Terms & Conditions
Check-in/ Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the Chip and Pin device in the presence of the card holder. If guests are travelling from outside the UK, we are also obliged by law to require guests to provide the number and place of issue of their passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above. The lead guest must be at least 18 years old and present at time of check-in.
Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 3.00 p.m. on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel.
On the day of departure, we kindly ask all guests to vacate their rooms by 11.00am (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.
Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details, please contact the Reservations.
The Limpley Stoke Hotel recognises children as being 12 years old or under. Please be aware that individuals over the age of 12 will be classed as adults and charged accordingly on arrival.
We accept the following methods of payment: credit cards: American Express, MasterCard, Visa; debit cards – Visa/Delta and Visa/Electron. For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.
At the time of check-in, we will authorise/charge the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card with a maximum of £2000. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash or cheque.
During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceeds the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.
All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to affect such release. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
We offer a full range of packages and pricing. Our packages and pricing will fluctuate depending on availability and demand at any given time. All prices are subject to change without notice. Prices are subject to availability and are inclusive of VAT at the current prevailing rate. Your price is guaranteed once you have been given a confirmation number.
During major sporting events, social events, conference and exhibitions certain rates may not be available. Certain dates may be subject to a minimum length of stay. All rates are subject to availability.
A booking of ten rooms or more is classified as a group and is subject to our Group Terms & Conditions of business, which differ from our Best Available and Advance Purchase rates. Please contact Reservations for further details.
Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
Damage to Hotel Property
We reserve the right to charge guests the cost of rectifying damage, especially that caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
The Limpley Stoke Hotel operates a No Smoking Policy, including e-cigarettes and vaporisers throughout all public areas along with all bedrooms. This policy enables us not only to meet legal requirements, but also to create a comfortable environment for all guests to enjoy. Should we believe that guests have been smoking in bedrooms or any other part of the hotel, a Smoking Fine of £150 will be charged for deep cleaning. In addition, should the fire alarm system be activated due to the use of any smoking materials, e-cigarettes or vaporisers additional charges may be applicable for the disruption to other hotel guests and/or any other expense levied to the hotel by any third party as a direct result of the fire alarm system activation.
Removal of Hotel Property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address.
Tampering with Fire Detection Systems and Firefighting Equipment
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests’ credit / debit card, or send an invoice for the amount to the registered address.
It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.
All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the hotel car park, the hotel cannot accept any liability. If a vehicle is left in the hotel car park for more than 8 hours after the guest has departed without the written consent of the hotel, the hotel reserves the right to remove the vehicle at the owners’ expense. Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.
In the event of a guest becoming unwell with Covid-19 symptoms
- Ask the guest to remain/go to bedroom and stay there.
- Video call or call the guest to better understand the circumstances.
- Call owner; Richard Metcalfe.
- Offer assistance in calling medical assistance or relatives.
- All public areas are immediately sanitised.
- Guests are asked to arrange travel home for quarantine.
- If this is not possible, guest will have to remain isolating in hotel bedroom and the following will be completed;
- They will not be permitted to leave their rooms;
- staff members are not permitted to enter room, or come into contact with guest. Knock and leave for any deliveries, with staff wearing full PPE;
- collection of room service trays only after sanitisation with 1 minute dwell time and with staff wearing full PPE;
- consider if use of rooms near to isolation room is appropriate;
- additional room amenities are to be offered;
- guest may need additional items from shop;
- rubbish stored for 72 hours being added to bins,
8. Move, or out-book any conflicting bookings.
9. After departure, room is to remain locked and fallow for 72 hours, following which the room will be sanitised fully.
10. Linen to be disposed of.
Please note that any guest remaining in hotel to isolate after developing illness will be expected to pay the normal hotel charges, as per the original booking terms and conditions.