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Privacy, Cookie and CCTV Policy

This Privacy and Cookies Policy explains how we use your personal information.

Who has control of your personal information?

Limpley Stoke Hotel, Leigh Park Hotel, Walton Park Hotel, Webbington Hotel and Spa are all trading names of Latona Leisure Limited, which is registered at Limpley Stoke House, Lower Limpley Stoke, Bath BA3 6HZ. These businesses are data controllers and will use your personal information as described in this Policy

How to contact us if you have any queries

We take the privacy of our customers very seriously and we are committed to protecting your personal information. If you have any questions in relation to the information we hold about you or our use of that information, please feel free to contact us at Operations, Latona Leisure Ltd, Limpley Stoke House, Lower Limpley Stoke, Bath BA3 6HZ

How do we collect your information?

We collect information about you in a number of different ways, including when you provide information on our website, in correspondence with us, by telephone and when you visit our hotels.

What information do we collect?

When you register through this website or at one of our hotels we ask for certain pieces of information. We may also collect, and process information provided by you, for example, by telephone or in other correspondence. The information we collect depends on which services you use but will include the following personal data:

Personal Data Why we collect it

Title So that we can identify you to personalise our services to you.

First Name So that we can identify you to personalise our services to you.

Last Name So that we can identify you to personalise our services to you.

Date of Birth To make sure you are old enough to receive information from us, to allow us to personalise our services to you and for our own internal analysis and research

Email Address We ask for your email address so that, where you have indicated your acceptance, we can send you emails about our company and offers

Telephone Number We ask for your telephone number so that, where you have indicated your acceptance, we can send you SMSs/text messages about our company and offers

Address and post code So, where you have indicated your acceptance, we can send you letters about our company and offers and for our own internal analysis and research

Your relevant Latona

Leisure Ltd Property So we can tailor our services to you and for our own internal analysis and research

Interests So we can tailor our services to you and for our own internal analysis and research.

What do we do with your personal information?

In addition to the uses described in the ‘What information do we collect?’ section above, we may also use your personal information for the following purposes: 

–    to respond to your enquiries. For example, if you write to us, or email or telephone us, we may use the contact details that you have provided to respond to you. We will not use these for marketing purposes unless you give us your express consent.  We may retain these details on our system in relation to your enquiry;

–    to provide our services to you;

–    to improve and personalise our services;

–    to take payments due to us;

–    where you have agreed that we may do so, to send you details of our offers and promotions and other products and services that we think may be of interest to you; 

–    for internal analysis and research. For example, we may keep records of your date of birth, address/post code, relevant Latona Leisure Ltd property and interests to assist us to identify market trends; 

–    to host, administer, improve this website.; and/or

–    for other purposes clearly stated on the page or other method in which you provide your information to us.

How do we share your personal information?

We may share your personal information with third parties in the following ways:

–    We may pass your personal information between the hotels who are members of the Latona Leisure group for the purposes listed above. The Latona Leisure group includes Limpley Stoke Hotel, Leigh Park Hotel, Walton Park Hotel, Webbington Hotel and Spa. A full list of the Latona Leisure group of hotels is available by contacting

–    We pass your personal information to third party suppliers and services providers, such as the Best Western Group of companies who use your personal information in order to provide services to us or on our behalf, for example, marketing mailings. All such third parties are bound by the terms of our Privacy Policy and they are not permitted to use your personal information for their own purposes;

–    As required by law;

–    Where we need to do so in order to enforce our rights or protect our interests (for example, in order to enforce the terms of any contract that we have with you) or those of others (for example the rights and interests of other customers). 

–    We may pass your personal information to third parties for the prevention of crime, fraud, money laundering and for the tracing of debtors.

–    As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business (who will only be permitted to use your personal information as outlined in this Privacy and Cookies Policy).

Use of your information for marketing purposes

When you provide your information, we give you the opportunity to choose to receive further information about products or services provided by the Latona Leisure group of hotels and other information which we believe may be of interest to you. You can opt out of receiving this information at any time by contacting the Operations Department, Latona Leisure Ltd, Limpley Stoke House, Lower Limpley Stoke, Bath BA3 6HZ. 

If you opt-out of receiving marketing communications, we will keep a record on our system that you do not wish to receive communications from us. 

Your rights

You have the right to require us to correct any inaccuracies in the personal information we hold about you. You also have the right to ask for a copy of the information held by us. As a security measure, we may require proof of your identity before we make any changes to your information or provide a copy of your information. We reserve the right to charge a small administrative charge if you ask to access your information.

Please contact the Operations Department, Latona Leisure Ltd, Limpley Stoke House, Lower Limpley Stoke, Bath BA3 6HZ if you wish to update your information, correct any inaccuracies or obtain a copy of your personal information. 



Cookies are small text files placed on your computer or mobile device by a website’s server and are commonly used on the internet. It contains anonymous information, for example a unique identifier and the name of the website, as well as some numbers and digits. We use them to:

  • remember your preferences, and items you have placed in your shopping cart;
  • collect information that will help us understand visitors’ browsing habits on our website;
  • compile statistical reports on website activity, e.g. number of visitors and the pages they visit;
  • temporarily store any information which you may enter in tools, such as calculators or demonstrations on our website;
  • in some cases, remember information about you when you visit our site. We may need to do this to provide some of our services;
  • in some cases, information about your booking so you can return to it at a later stage.

We also collect Non-Personal Information when you voluntarily provide this information to us. Additionally, we may aggregate or anonymize Personal Data in a manner such that the end product does not personally identify you or any other individual (e.g., by using Personal Data to calculate the percentage of our Site users who are from a particular geographic location).

We do not store any personal information in cookies that others could read and understand.

Our use of cookies

We use three types of cookie:

Session cookies

These are temporary and are deleted as soon as you close your browser.

Persistent cookies

These are stored on your computer until they expire, or you remove them. Persistent cookies store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also for example remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.

Third party cookies

In addition, we may engage third party tracking and advertising providers to act on Latona Leisure Ltd behalf to track and analyze your usage of our Site through the use of such automatic data collection technologies. These third parties collect and share with us, as we may request, Site usage information about visits to our Site, measure and research the effectiveness of our advertisements, track page usage and paths followed during visits through our Site, help us target and track use of our Internet banner advertisements on our Site and on other sites, and track use of other links from our marketing partners’ sites to our Site. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting and is not shared with anybody else. 

Website Marketing Optimisation

Our website may also use software to improve your user journey by identifying areas you have visited before or areas you may be interested in. To do this we may drop persistent and session cookies onto your computer or device. The information collected is safely stored and is also used for aggregated and statistical reporting. We will not collect any Personal Data.

Accepting or rejecting cookies

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. The “Help” function within your browser should tell you how to do this.

If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly. Please note: If you wish to make a booking online, the our booking engine and the Best Western International booking engine requires you to have cookies enabled in your browser in order to complete the online reservation. This is a necessary part of our secure system for online booking. If you do not wish to have cookies enabled then you can telephone one of our hotels or central reservations agents to book with us over the telephone.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Further information about cookies and are websites which have produced a series of web pages which explain how cookies work and how they can be managed.

Changes to this Policy

We may update this Privacy and Cookies Policy from time to time to ensure that you are kept informed of how we use your personal information. We will notify you of any significant changes by flagging the updated policy on our website or by sending you an email. 

CCTV Policy

The Latona Leisure Group operates a CCTV surveillance system throughout public areas of all hotels, with Images being monitored and recorded in each location. The system is owned and managed by the Latona Leisure Group.

The responsible Manager/s are the individual hotel management teams, Company Operation Manager/s and the Managing Director.

Images obtained from the system which include recognisable individuals constitute personal data and are covered by the Data Protection Act.

This policy has been drawn up in accordance with the advisory guidance contained within the Information Commissioner’s CCTV Code of Practice and the Home Office Surveillance Camera Code of Practice.

The company’s registered purpose for processing personal data through use of the system is crime prevention and/or staff monitoring. This is further defined as:

CCTV is used for maintaining public safety, the security of property and premises and for preventing and investigating crime, it may also be used to monitor staff when carrying out work duties. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information is shared with the data subjects themselves, employees, police forces, court or tribunal, security organisations.
The operators of the system recognise the effect of such systems on the individual and the right to privacy.

The system is intended to produce images as clear as possible and appropriate for the purposes stated. The system is operated to provide when required, information and images of evidential value.

Cameras are located at strategic points throughout all of the hotels, at entrance and exit points of buildings.
Signage is prominently placed to inform staff, guests and members of the public that a CCTV installation is in use.

Images captured by the system are recorded continuously and may be monitored. Images displayed on monitors within each hotel are not visible from outside the location of the DVR and monitor and access is limited. Images can also be monitored remotely by the responsible managers.

All staff entering this office are made aware of the sensitivity of handling CCTV images and recordings.

Information Retention
No more images and information shall be stored than is required for the stated purpose. Images will be overwritten on a rolling 28 day basis.

Access to images is restricted to those who need to have access in accordance with this policy.
Disclosure of recorded material will only be made to third parties in accordance with the purposes of the system and in compliance with the Data Protection Act.
Anyone who believes that they have been filmed by the system can request a copy of the recording, subject to any restrictions covered by the Data Protection Act (“Subject access request”).
By data subjects (or their legal representatives), pursuant to an access request where the time, date and location of the recordings is furnished to the hotel management or the responsible manager at Latona Leisure Group.

Access requests should be addressed to or by letter to:
Latona Leisure Group
Limpley Stoke House
Lower Limpley Stoke

Hotel guests, staff or visitors should address any concerns or complaints over use of the hotel’s CCTV system to or by telephone on 01225 722369. Hotel staff should address any enquiries or concerns relating to the system to their line manager in the first instance.

Annual Review
This policy was approved on 30 September 2019. It will be reviewed annually to ensure that the purpose still applies.